Return & Exchange Policy

At Jacket Hive, we want you to love your jacket. If something isn't right — wrong size, a color or design difference from what you ordered — we're happy to help with a return or exchange. Here's exactly how it works.

How to Start a Return or Exchange

Within 7 business days of receiving your order, email us a photo of yourself wearing the jacket along with a close-up photo of the tag inside the collar, and briefly describe the issue. Once your request is approved, we'll complete your return or exchange within 30 days.

When Returns / Exchanges Are Accepted

• The item is unused, unworn, and in its original condition
• All original tags are still attached and have not been removed
• The issue (size, color, or design mismatch) was caused by us, not by buyer preference

Valid requests that meet these conditions will be offered a refund or a free exchange.

When Returns / Exchanges Are Not Accepted

• Items with removed or altered tags
• Custom-made or personalized orders
• Ordering the same jacket in multiple sizes "to try on" and returning the rest
• Requests made outside the 7-business-day reporting window
• Simply changing your mind, an accidental order, or the 30-day window has passed

Return Shipping

Once your return is approved, we'll issue you an RMA (Return Merchandise Authorization) number — think of it as a reference code for the courier that confirms the item is being sent back to us. Simply attach it to your return package.

Since we offer free shipping on orders, the buyer is responsible for the return shipping cost as well as the original outbound shipping cost when sending an item back for a refund.

Exchanges

Customs & Duties

Import duties and customs charges vary by country and are outside our control. We label shipments to help keep costs low wherever possible, but if your country applies customs duties on delivery, these charges are the responsibility of the buyer.

Restocking Fee

A small restocking fee may apply to returned items to cover repackaging and handling. The exact amount depends on the size, weight, and type of the product.